Commonly Asked Questions

What is your return policy?

Returns & Exchanges

Swan Valley Soaps wants you to be satisfied with your purchase/s and we accept returns for all faulty items.

Please refer to the Store Policies page for our full Returns Policy.

Do you offer gift cards?

Yes we can offer a gift card should you wish to purchase at a later date or want to treat that someone special in your life.

Gift cards are available in the Shop section in $10, $20 or an amount of your choice.

What are the payment options?

We offer the option to pay via credit / debit card, EFT to our bank account or through Paypal.

For local drops off and pick up's we can also offer the option for a cash on delivery option. Please review option at checkout.

What are the ingredients of your soaps?

Swan Valley Soaps endeavours to use 100% natural ingredients with essential oils. Should a specific soap include anything other than these ingredients or a fragrance oil, we will note this in the description of the soap page.

All ingredients are listed in the Product Info section on each individual soap product page.

Where are you located?

We are currently mainly online but do pop up at local markets - please check the Markets link above to see where we will be next!